Payment & Billing Policy

Cancellation, Refund & Delivery Policy

Last Updated: September 2026 | Transparent guidelines for online payments and subscriptions

1. Digital Fulfillment & Instant Provisioning

WorkSync is a 100% cloud-based Software-as-a-Service (SaaS) platform. There are no physical goods or physical shipping involved.

Electronic Delivery Timeline:Upon successful payment confirmation via our online payment gateway (Razorpay), your store workspace, staff seats, and selected plan modules are activated immediately in real time (within 60 seconds). An electronic invoice and receipt will be emailed to your registered email address automatically.

2. 14-Day Free Trial Policy

We want you to experience WorkSync with complete confidence:

Eligible new stores can initiate a 14-day free trial on selected plans without entering payment details upfront.
During the trial period, you have full access to test the ticket engine, AI distributor, and technician workspaces.
You will not be charged unless you deliberately choose to upgrade to a paid subscription after or during your trial.

3. Subscription Cancellation Policy

You can cancel your subscription at any time directly through your WorkSync Admin Portal or by emailing our billing desk.

Monthly Billing: If you cancel during an active monthly billing cycle, your store access remains active until the end of that current paid month. No subsequent recurring charges will be initiated.
Annual Billing: Annual subscriptions remain active until the end of the 12-month billing period.

4. Refund Policy

Because WorkSync provides immediate electronic access and digital computing resources, refunds are governed by the following clear terms:

A. Accidental Duplicate Charges:If a technical glitch or network error causes duplicate payment deductions for the same billing cycle, the excess amount will be refunded in full 100% upon verification.

B. Initial 7-Day Window for Annual Plans:For first-time annual subscriptions, if you determine within 7 days of initial purchase that the platform does not meet your technical operational requirements, you may request a refund less standard gateway processing fees.

C. Non-Refundable Scenarios:Monthly renewals, partially used billing months, or accounts suspended for violation of our Acceptable Use Policy are non-refundable.

5. Refund Processing Timelines

Once a refund request is reviewed and approved by our finance team:

Refunds are initiated directly via the payment gateway (Razorpay) back to the original payment method (UPI, Credit/Debit Card, Net Banking) used during checkout.
The credit typically reflects in the customer's bank account within 5 to 7 business days, depending on the issuing bank's settlement cycle.

6. Contact for Billing & Refund Requests

To request a cancellation, report a billing anomaly, or request a refund, please contact:

WorkSync Billing Support Desk

Entity: Aurex Digitals

Email: billing@aurexdigitals.in / support@aurexdigitals.in

Subject Line Format: [Refund/Billing Request] - <Your Store Name>