Terms of Service & Conditions of Use

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Tenant", "Service Center Owner") and WorkSync (operated by Aurex Digitals, "we", "us", or "our"). By accessing or using WorkSync web applications, mobile front desk portals, APIs, and associated repair management tools, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Description of SaaS Services

WorkSync provides cloud-based multi-tenant software for electronics and mobile service centers. Features include ticket lifecycle tracking, front-desk counter intake, PIN authentication, automated SMS/WhatsApp notifications, inventory management, technician dispatching, POS receipt generation, and analytical reporting.

3. Account Registration & Security

• You must provide accurate, complete, and current registration information when setting up your store workspace.
• Store owners and administrators are responsible for maintaining the confidentiality of their login credentials, API keys, and 4-digit Front Desk PINs.
• You must immediately notify WorkSync support if you suspect unauthorized access or compromise of your store credentials.

4. Subscription Plans, Billing & Online Payments

WorkSync offers subscription tiers (Starter, Growth, Scale, Enterprise) billed monthly or annually.

• Online Payment Processing: Online payments are processed securely through certified payment gateways including Razorpay and Stripe. We do not store full credit/debit card numbers or banking passwords on our servers.
• Free Trial: New tenants may be eligible for a 14-day free trial. Upon expiration, access to advanced modules requires an active paid plan.
• Taxes: All applicable taxes (such as GST in India) will be calculated and added during checkout as required by regulatory authorities.

5. Data Ownership & Customer Information

You retain full ownership of all business and customer data entered into your WorkSync workspace (such as customer phone numbers, repair job history, device serials/IMEI numbers, and store pricing). WorkSync processes this data exclusively to deliver and improve the service on your behalf in compliance with our Privacy Policy.

6. Acceptable Use Policy

You agree not to:

• Use the service for fraudulent device logging or illegal activities.
• Attempt to reverse engineer, decompile, or bypass workspace isolation mechanisms.
• Send unsolicited spam messages through integrated messaging/notification channels.

7. Service Availability & Modifications

We strive to achieve 99.9% uptime. However, scheduled maintenance, updates, or third-party infrastructure failures (e.g., cloud provider outages) may cause temporary interruptions. WorkSync reserves the right to modify or enhance platform features with reasonable notice.

8. Limitation of Liability

To the maximum extent permitted by applicable law, WorkSync and Aurex Digitals shall not be liable for any indirect, incidental, punitive, or consequential damages, loss of business revenue, or hardware damage occurring in your service center operations.

9. Contact & Legal Inquiries

For legal inquiries or questions regarding these Terms, contact us at: